Conflict Resolution Of The Workplace - 2822 Words

Conflict in the Workplace Kara K. Martin University of South Dakota Abstract While an individual may attempt to avoid conflict in the workplace, there is no way to actually escape it. In the workplace environment, there are a variety of co-worker relationships and challenging work situations that may increase our emotional response. Therefore, it is important for employees to have the skills and abilities to recognize when conflict occurs, identify the type of conflict, and to implement effective strategies that will bring about a rapid resolution to the conflict which satisfies all stakeholders. Many people allow themselves to become emotional which is ineffectual when conflict occurs. Other individuals are fearful of conflict in the workplace and hope that if they bury their heads in the sand the situation may resolve on its own without any interventions. Unfortunately, very seldom does conflict in the workplace resolve on its own accord. In order to prevent conflict from escalating, it is imperative for employees to take a proactive approach and implement strategies which provide a framework for conflict resolution. Methods for conflict resolution are provided with Bernard Mayer’s Wheel of Conflict (Mayer, 2000) and Christopher Moore’s Triangle of Satisfaction (Moore, 2003). This paper will provide an analysis of a workplace conflict and demonstrate conflict resolution utilizing each method. Keywords: conflict, framework, resolution, Triangle of Satisfaction,Show MoreRelatedConflict resolution in the workplace800 Words   |  4 PagesConflict resolution in the workplace Introduction Conflict is a fact in any relationship including the work area. Still, it is important to emphasize that some conflicts should not be seen as good or bad, they are just differences. Many times when there are disagreements between players these issues are left on the table without giving much emphasis. 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